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Customer Relationship Management Software
Customer Relationship Management Software or CRM systems, are software systems that help a business manage relationships with their customers. They are used to track and organise contact details and information on prospective or existing customers. Tencia accounting packages easily integrate with external Customer Relationship Management Software, or Business CRM software, so you have a compatible solution for gathering, entering and storing information about your customers.
Tencia; Seamlessly Integrating Business Management Software,
Arrow provides accounting software programs required for small, medium and large businesses, which easily integrate with other software or programs. Tencia enables integration with CRM software via the exchange of key elements of accounting data, enabling this data to be utilised to drive the business forward and generate additional revenue. Real-time data on the specific products and services purchased by customers and the frequency of those purchases, are crucial in planning sales and marketing activities and campaigns.
Payroll Software
Tencia’s payroll software is utilised to allow the operator to set up an individual’s pay in any form required. This gives enormous flexibility in the way the payroll is prepared. Payroll Software has many complex module features which assist in calculations, such as automatic entitlement accrual, superannuation, bulk pay updates, tax, awards etc. Payroll software is very effective in generating payslips, payroll summaries, bank transfer lists, employee lists, group certificates etc. Payroll software is also another way that an organisation ensures all the resources within the business are working at their optimum level.
Manufacturing Business Software
Tencia’s manufacturing business software is ideal for streamlining manufacturing operations. Facilitating the effective management of raw material, the manufacturing business software ensures stock levels are optimised, through stock control and planning. The effective manufacturing business software, gives businesses greater control over inventory and costs, associated with the assembly of products, boosting the ability to track and manage customer and supplier demands. Tencia enables manufacturing businesses to easily and immediately identify, monitor and track the movement of stock items, by a unique characteristic such as a Serial, Batch or Roll number.
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 | General Ledger
Tencia’s General ledger offers real time data and is fully integrated which is fundamental to ensuring the integrity and accuracy of your financial information. |
 | Cashbook
The Tencia cashbook maintains an up to date running balance of your cash position so you are fully informed about your organisations liquidity at any point in time and able to forecast future cash flow based on accurate data. Keeping you informed and in control. |
 | Debtors
Tencia gives you the ability to quickly and easily monitor customer outstanding balances. The simple to use interface lets you perform detailed on screen inquiries providing you with up to date information to enable efficient customer follow up and collection of outstanding amounts. |
 | Creditors
The creditors feature allows you to keep track of and reconcile your creditor accounts. Tencia’s easy to use interface allows for rapid data entry of supplier invoices. Giving you the insight you need to monitor the age of your suppliers debt, more effectively. |
 | Payroll
The Payroll feature allows the operator to set up an individual’s pay in any form required. Giving you enormous flexibility in the way the payroll is provided. |
 | Purchase Orders
Tencia's Purchase Order features allow you to effectively manage orders that are placed with suppliers. This feature is fully integrated with job costing, Bill of Materials and the Sales Order system so that automatic stock allocation to customer backorders occurs. |
 | Sales Orders
The sales order features in Tencia allow users to manage the complete sales order cycle, from preparing quotes to issuing Debtor invoices. |
 | Stock
The Tencia stock module gives you control over the entire stock cycle, from the initial purchase of the goods to the eventual sales, making it easy to track stock movements and inventory levels quickly and accurately. |
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CRM software and manufacturing business software work closely together in the same way as an economy works on the principles of demand and supply. CRM generates and increases demand for products, whilst manufacturing software ensures that the appropriate level of supply is delivered at all times.
Selecting an accounting system
When selecting an accounting package, ensure you understand the extent of its integration with a CRM solution. This is important as there are a number of points of integration, which can increase the functionality of the solution but also the complexity. Decide early on what the objective of the integration is and then move forward from there. Some business only want to see customer sales information and to schedule follow up calls, whilst others want their salespeople to enter customer orders directly into the system and to perform detailed sales forecasting and pipeline analysis.
There are a number of other factors involved in deciding which accounting packages best fit your needs. Selecting the best Accounting system for your organisation is a significant decision and can be influenced by:
- Ease of use
- Ease of implementation
- Depth of product functionality
- Availability of support and,
- Scalability
A fully integrated business solution
Tencia software is business ready, increasing the speed of implementation and the deployment of the application. Tencia accounting software programs seamlessly integrate, with common Microsoft Office applications, such as Excel and Word via the user interface.
Scalable Accounting Systems; grows with your business
Tencia grows with your business; because as your business grows so to do your accounting software requirements. Tencia has the ability to support one or hundreds of users and the power to deal with large, dispersed computing environments. Tencia’s .NET technology and layered design offers the unique ability to customise Tencia’s interface to operate from a range of devices such as pocket PCs, phones and PDAs making it an adaptable and portable solution.
Servicing a wide range of industries,
Tencia helps businesses to manage the dynamics of their growing business, empowering them in effective management of accounting, cash flow and banking transactions, using one comprehensive and integrated set of tools. Tencia is a flexible solution with a wide range of features suited to a broad range of industries including manufacturing, wholesale and distribution, financial management and professional services. To discover which Tencia solution is best suited to your industry please use the search function on the solution selection page.
Regular Updates
Differentiated by its platform extensibility and the use of state-of-the-art technology, Tencia provides a custom solution for all business accounting software requirements. Tencia offers regular updates and free enhancement software, with annual subscription; ensuring businesses have the very best business accounting software working for them.
Business Accounting Software Australia, UK and NZ
Tencia is a fully integrated accounting and business management solution, designed specifically for small to medium sized businesses in Australia, New Zealand and the United Kingdom.
Tencia is supported by a professional business partner network, ensuring qualified experts are available to provide advice and support when required.
For more information on customer relationship management software, payroll software, business management software, manufacturing business software and for any other software queries, please call Arrow; the leading supplier of Business Accounting Software in Australia, UK and NZ, for your nearest distributor 1800 248 264 or Submit an online form.
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